Profile and notifications
| Item | Details |
|—|—|
| Who it is for | All members |
| Menu location | Avatar menu → Profile; sidebar bell opens notifications |
| Plan dependency | MFA recommended for everyone; API tokens may be paid-plan only |
Manage your own sign-in and alerts. This does not change workspace channel configuration.
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1. Profile
– Avatar and display name
– Sign-in email (changing it may require signing in again)
– Interface language and font size
– Send shortcut: Enter or Ctrl/⌘ + Enter
– Personal signature: appended to website / email / API messages you send; may include one uploaded image. Inline images pasted from elsewhere may be stripped — use the upload control.
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2. Password and two-factor authentication
– Changing password invalidates other device sessions; sign in again.
– Two-factor authentication (MFA): scan the QR code with an authenticator app and save backup codes. Before changing phones, unbind here or keep backup codes ready.
– Super-admin MFA policy is stricter; ordinary tenant members follow workspace requirements.
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3. Sessions and API tokens
– Active sessions: review signed-in devices; revoke suspicious ones.
– Access Token: for scripts calling the Chatips API. Paid plans only. Reset immediately if leaked. Never commit to Git.
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4. Notifications and sounds
You can set separately:
| Channel | Examples |
|—|—|
| Browser push | Requires notification permission |
| Email | Assigned, @mentioned, etc. |
| Sounds | None / only my conversations / all |
Then refine types: new conversation, new message on assigned, new message while participating, mentions, SLA, and so on. Too quiet and you miss tickets; too loud and you lose focus. On-duty agents should at least enable “assigned to me” and “mentions”.
You can preview sounds. Muted browser tabs may silence them.
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5. Availability
See Getting started.Status affects auto-assignment — switch to Offline when you finish work.
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6. Frequently asked questions
No email notifications? Spam folder, personal toggles off, or daily platform email quota (system mail from administrators can be affected too).
Lost MFA? Use a backup code. If those are gone, ask a workspace administrator to contact Chatips for an identity-verified reset (never post backup codes in a public chat).
Customers cannot see my signature? The channel does not support signatures, or you sent a private note.
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Related articles
– My Inbox